Betpek's Privacy Policy — Your Data, Our Responsibility

Betpek is a trusted online betting and entertainment platform used by thousands of players across Bangladesh every day — for sports, lottery, and Live Casino. When you register or use any of our services, you share certain personal information with us. This Privacy Policy explains in detail how we handle that information.

This Privacy Policy applies to the Betpek website (betpek.ws), mobile app, and all associated services. After reading this policy, you will have a clear understanding of what information we collect, why we collect it, and what rights you have over your data.

Information You Provide Directly

When you register on Betpek, make a deposit, or contact customer support, you provide us with certain information directly. This includes:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username, password (stored in encrypted form).
• Payment Information: bKash/Nagad/Rocket number, bank account details. Full card numbers are not stored on our servers.
• KYC Documents: Photo of national ID or passport, selfie photo.

Automatically Collected Information

When you use our platform, certain information is collected automatically. This data helps ensure the security and performance of the platform:

Lawful Use of Data

Betpek uses your data solely for the specific purposes listed below. We never misuse your information:

• Account Management: Completing registration, verifying logins, and maintaining account security.
• Identity Verification (KYC): Verifying user age and identity in compliance with applicable laws.
• Payment Processing: Processing deposits and withdrawals successfully.
• Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
• Customer Support: Providing fast resolution to your questions and issues.
• Responsible Gaming: Monitoring gaming behavior to identify potential signs of addiction.
• Promotional Communications: Sending you offers and updates with your consent. You can unsubscribe at any time.

Limited Third-Party Sharing

Betpek does not share your information with third parties for commercial purposes. However, in limited cases, minimal data may be shared with trusted partners to deliver our services:

• Payment Gateway: bKash, Nagad, Rocket, and others — only the information necessary for payment processing.
• KYC Verification Service: Accredited verification bodies used to confirm your identity.
• IT Service Providers: Cloud hosting and server maintenance providers — bound by strict confidentiality agreements.
• Legal Authorities: Disclosing information to authorities when required by a court order or legal obligation.

Technical Security Measures

Betpek uses internationally recognized security technology to protect your data. Our security infrastructure operates on the following layers:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• AES-256 Data Encryption: All sensitive data stored in our databases is kept in encrypted form.
• Two-Factor Authentication (2FA): 2FA is available for an extra layer of account security.
• Firewall & DDoS Protection: Protection against unauthorized access and cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security specialists.
• Restricted Access: Only authorized personnel are permitted to access specific data.

What Are Cookies and Why Are They Needed

Cookies are small text files stored in your browser. Betpek uses cookies to make your platform experience smoother and more personalized. We use the following types of cookies:

• Essential Cookies: For login sessions and security. The site cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
• Security Cookies: To detect fraud and suspicious activity.

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Data Retention Period

Betpek does not retain your data longer than necessary. Retention periods vary depending on the type of data:

Once the retention period expires, data is permanently deleted or fully anonymized so that you can no longer be identified in any way.

Betpek believes your data belongs to you. That's why we give you the following rights:

Strictly prohibited for users under 18

Betpek is an adults-only platform. No one under the age of 18 is permitted to use our services. We never knowingly collect any information from minors.

Update Notifications

Betpek may update this Privacy Policy from time to time. Whenever changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification is sent to your registered email address.
• Pop-up notifications are displayed when you log in to the platform.
• The new policy takes effect 30 days after the changes are made.

Continued use of the platform after a policy change will be considered acceptance of the updated terms. If you object to any changes, you may request account closure at any time.

Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here for you:

When submitting a request or complaint, please include your registered email address and account ID so we can resolve it as quickly as possible.